SLI Global Solutions - Program and technical consulting that assists government agencies to improve service delivery

White papers and Case studies

Washington State Employment Security Department (ESD) is legally mandated to manage and operate the Unemployment Insurance (UI) program that pays benefits to those who are temporarily unemployed.  The program was supported by a 25-year old legacy system, including 15 ancillary systems that provide additional functionality.  The legacy systems were built on antiquated technology, inflexible to the need for ongoing modifications, and costly to maintain.  At the same time, the UI Tax program had become more complex over the past 30 years since the original system was envisioned and its customers were demanding a modern system consistent with today’s technology and user experience.